At SiaSilver, we understand that circumstances may arise where you need to cancel your order. We strive to accommodate cancellations whenever possible and have outlined our cancellation policy below to ensure a smooth and fair process for all customers.

Eligibility

You may cancel your order within [number] hours of placing it, provided that the order has not yet been processed or shipped.

Orders that have already been processed and shipped cannot be cancelled. In such cases, you may initiate a return once you receive the order, following our Return & Refund Policy.

How to Cancel an Order

To cancel your order, please contact our customer service team at 9155508882 as soon as possible with your order details.

Please include your order number and reason for cancellation in your cancellation request.

We will make every effort to accommodate your cancellation request if your order has not yet been processed or shipped.

Refund Process

If your order is eligible for cancellation and you have already been charged, we will issue a refund to the original method of payment within 3-4 days.

Please note that it may take some time for the refund to appear on your bank or credit card statement, depending on the processing time of your financial institution.

Non-Cancellable Items

Some items may not be eligible for cancellation due to their nature or customization. These include personalized or engraved jewelry and made-to-order items.

Orders for non-cancellable items cannot be cancelled once production has begun. Please review the product description carefully before placing your order.

Changes to Orders

If you need to make changes to your order after it has been placed, such as updating the shipping address or adding/removing items, please contact our customer service team as soon as possible.

We will make every effort to accommodate your request, but please note that changes may not be possible if your order has already been processed or shipped.

Contact Us

If you have any questions or concerns about our Cancellation Policy, please contact our customer service team at 9155508882 We are here to assist you and ensure a positive shopping experience with SiaSilver.

Thank you for choosing SiaSilver!