At SiaSilver, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return and refund policy. Please read the following guidelines carefully to ensure a smooth return process.

Eligibility

To be eligible for a return, your item must be unused, in its original condition, and in the original packaging.

Returns must be initiated within 3-5  days of receipt of the product. After this period, we may not be able to offer a refund or exchange.

How to Initiate a Return

To initiate a return, please contact our customer service team at 9155508882 to request a Return Authorization (RA) number.

Please include the RA number on the outside of the package and include a copy of your original order invoice inside the package.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refund Process

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.

If approved, your refund will be processed and applied to the original method of payment within 3-4 days. Please note that it may take some time for the refund to appear on your bank or credit card statement.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer service team to arrange an exchange.

Exchanges are subject to product availability. If the desired item is out of stock, we will issue a refund for the returned item.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately with photos of the damage. We will arrange for a replacement or refund at no additional cost to you.

Non-Returnable Items

Certain items are non-returnable for hygiene reasons or due to customization. These include pierced earrings, engraved jewelry, and personalized items unless they are defective or damaged.

Contact Us

If you have any questions or concerns about our Return & Refund Policy, please contact our customer service team at 9155508882 We are here to assist you and ensure your satisfaction with every purchase.